Job Description
Join our dynamic team as a part-time Entry-Level Customer Service Specialist at Global Solutions Inc. in Kansas City, MO! This role offers an excellent opportunity to build foundational professional skills while delivering exceptional customer experiences. We provide comprehensive training and a supportive environment perfect for students, career changers, or recent graduates. Enjoy flexible scheduling including weekday evenings and weekends, with opportunities for advancement into full-time roles.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, product, and service issues using CRM systems
- Process orders, returns, and exchanges accurately
- Document customer interactions in Salesforce and internal databases
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics for call quality and resolution times
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal and written communication skills
- Proficient with Microsoft Office Suite
- Ability to work 20-25 hours weekly (evenings/weekends)
- Positive attitude and problem-solving aptitude
- Authorized to work in the United States