Job Description
Join our dynamic team at Cleveland Innovations Group as an Entry-Level Customer Service Associate! This part-time position offers flexible hours and hands-on experience in a fast-paced environment. Perfect for students, career changers, or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for growth within our supportive culture.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update customer records in CRM systems with accuracy
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Basic computer proficiency and willingness to learn new systems
- Positive attitude and customer-focused mindset
- Ability to work flexible hours including evenings/weekends
- No prior experience required – training provided