Job Description
Join Columbus' fastest-growing customer service team! We're seeking passionate individuals to deliver exceptional experiences for our diverse clientele. Enjoy flexible scheduling, comprehensive training, and opportunities for advancement in a dynamic environment. Full-time positions with benefits also available for exceptional performers.
Why Join Us?
- Competitive hourly rates + performance bonuses
- Hyework model with remote options
- Growth into leadership roles
- Modern downtown Columbus location
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Update CRM systems with detailed interaction records
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities based on customer needs
- Maintain service level metrics (SLAs) and quality standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge
- Flexibility to work evenings/weekends as needed