Job Description
Join Albuquerque's premier customer experience team! Southwest Solutions Group is seeking dynamic individuals for both full-time and part-time Customer Service Specialist roles. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in our vibrant downtown office.
We offer comprehensive training, health benefits for full-time employees, and a collaborative work environment. Perfect for students, career changers, and experienced professionals seeking work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders using our CRM platform
- Collaborate with cross-functional teams to deliver seamless customer experiences
- Document interactions and maintain accurate case records
- Meet performance metrics including resolution time and customer satisfaction scores
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving and conflict resolution abilities
- Spanish bilingual skills highly desirable