Job Description
Join FlexiWork Solutions and transform your evenings into a rewarding career! We're seeking passionate Customer Service Specialists to join our dynamic team in Wichita. Enjoy the perfect work-life balance with flexible evening schedules (5 PM - 9 PM, Monday-Friday) while delivering exceptional customer experiences. Our supportive environment offers competitive pay, comprehensive training, and opportunities for advancement. Whether you're a student, parent, or seeking supplemental income, this role is designed to accommodate your lifestyle while making a real impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and troubleshooting techniques
- Process orders, returns, and exchanges accurately within our CRM system
- Document customer interactions and maintain detailed case records
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet/exceed performance metrics including response time and satisfaction scores
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication skills with clear articulation
- Strong problem-solving abilities and patience during high-pressure situations
- Proficient in Microsoft Office Suite and CRM software (training provided)
- Reliable transportation to our Wichita facility
- Availability for consistent evening shifts (20-25 hours/week)
- Positive attitude with genuine desire to help others