Job Description
Join Global Connect Solutions as a Customer Service Specialist and become the heart of our client experience team. We're seeking dynamic individuals who thrive in fast-paced environments and are passionate about delivering exceptional service. This role offers hybrid flexibility with 3 days in our vibrant Austin office and 2 remote days per week. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our expanding Texas operations.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet and exceed performance metrics for response times and resolution rates
- Identify process improvement opportunities to enhance customer satisfaction
- Train new team members on company protocols and best practices
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B or B2C environment
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional communication skills with strong problem-solving abilities
- Ability to work independently and collaboratively in remote settings
- Availability for flexible shifts including weekends and holidays
- Texas residency required for in-office components