Job Description
Join our dynamic team at Innovate Solutions Inc. as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional experiences for our growing client base. This hybrid role offers flexible scheduling options including both full-time and part-time positions, perfect for work-life balance. Enjoy competitive compensation, comprehensive training, and a supportive environment where your contributions directly impact our success.
Why Join Us?
- Flexible full-time (40 hrs/week) and part-time (20-30 hrs/week) schedules
- Competitive pay with performance-based incentives
- Comprehensive benefits package for full-time employees
- Modern, collaborative workspace in downtown Oklahoma City
- Clear career advancement opportunities
Responsibilities
- Handle customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve technical issues and product concerns efficiently
- Document interactions and maintain accurate customer records in CRM system
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge
- Flexibility to work evenings/weekends as needed
- Valid Oklahoma driver's license for occasional client visits