Job Description
Join Ohio Solutions Group as a Customer Service Specialist and become the face of our growing brand! We're seeking passionate individuals to deliver exceptional support while enjoying flexible scheduling options perfect for students, parents, and professionals seeking work-life balance. Our Columbus headquarters offers a modern, collaborative environment with competitive benefits and clear career pathways into full-time roles for high performers.
At Ohio Solutions Group, we believe in investing in our people through continuous training, advancement opportunities, and a culture that celebrates both part-time and full-time contributions. Enjoy free parking, casual Fridays, and access to our wellness programs while making a tangible impact on customer satisfaction.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95% resolution rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with cross-functional teams to resolve complex customer issues
- Maintain detailed documentation of customer interactions and resolutions
- Participate in weekly training sessions to enhance product knowledge
- Identify upsell opportunities while maintaining customer trust
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced setting with minimal supervision
- Strong problem-solving abilities with calm demeanor under pressure
- Flexibility to work evenings/weekends based on business needs
- Valid Ohio driver's license if field visits required