Job Description
Join our dynamic team at Memphis Community Services as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional experiences to our diverse clientele. This full-time role offers competitive pay, comprehensive benefits, and opportunities for growth within a supportive environment. Perfect for Memphis residents seeking stable, rewarding employment with impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and service discrepancies efficiently
- Update customer records in CRM systems with precision
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify process improvements to enhance customer satisfaction
- Maintain detailed documentation of all interactions
- Meet/exceed performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 2+ years customer service experience in fast-paced environments
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends/holidays as needed
- Residency in Memphis metro area required