Job Description
Join Coastal Connect Solutions, a leader in customer experience, and transform how businesses interact with their clients. We're expanding our Jacksonville team and seeking passionate individuals to deliver exceptional service across multiple channels. Whether you're looking for full-time stability or flexible part-time opportunities, we offer competitive pay, comprehensive training, and a vibrant workplace culture. Our commitment to your growth includes career advancement paths and skill development programs tailored to your goals.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues, product questions, and service complaints
- Document all interactions in our CRM system with detailed notes
- Collaborate with support teams to escalate complex cases
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a BPO or retail setting
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work weekends and holidays as needed
- Ability to multitask in a fast-paced environment
- Valid Florida driver's license (for occasional off-site duties)