Job Description
Join Cleveland's fastest-growing customer service team! We're seeking passionate individuals to deliver exceptional client experiences while supporting our mission to revolutionize local business solutions. This role offers flexible scheduling options including part-time alternatives for qualified candidates. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic downtown environment.
Responsibilities
- Handle inbound/outbound client communications via phone, email, and chat
- Resolve customer inquiries with empathy and efficiency
- Update and maintain client records in CRM systems
- Collaborate with cross-functional teams to address complex issues
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training and skill development
- Monitor performance metrics and suggest process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or related experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Availability for flexible shifts including evenings/weekends
- Ability to work independently and in team settings