Job Description
Join Atlanta's premier customer experience team as a part-time Customer Service Specialist! We're seeking dynamic professionals to deliver exceptional service while enjoying flexible scheduling. Perfect for students, career changers, or those seeking supplemental income. Benefit from competitive compensation, comprehensive training, and a supportive work environment in downtown Atlanta.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer satisfaction metrics
- Utilize CRM software to document interactions and track resolutions
- Contribute to team performance goals and quality standards
- Attend regular training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6 months+ customer service experience in a fast-paced environment
- Strong problem-solving abilities with attention to detail
- Proficiency in Microsoft Office Suite and CRM platforms
- Excellent communication skills with clear articulation
- Ability to multitask and prioritize in a dynamic setting
- Flexible availability including evenings and weekends
- Positive attitude with resilience under pressure