Job Description
Are you a driven professional seeking a role that offers both stability and freedom? Horizon Digital Solutions is currently hiring Customer Service Representatives to join our expanding team in Georgia. We prioritize a flexible work environment, offering options for both full-time and part-time schedules to accommodate your lifestyle.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their technical needs are met with precision and empathy. We are looking for individuals who are eager to learn and grow within a fast-paced industry. Join us and build a career where your contribution is valued every day.
Responsibilities
- Manage high-volume inbound and outbound communications via phone, email, and live chat.
- Diagnose and resolve complex customer inquiries regarding software products and services.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with cross-functional teams to escalate and resolve escalated tickets efficiently.
- Provide product feedback to product development to help improve user experience.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or technical support is a plus.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and CRM software.
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving skills and a customer-first mindset.