Job Description
Are you a people-person seeking a rewarding career with a flexible schedule? Apex Support Solutions is currently seeking a motivated Customer Service Representative to join our growing team in Dallas, Texas. We offer competitive pay, comprehensive benefits, and a supportive work environment that values your time and contribution.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive top-tier service. We are specifically looking for candidates who thrive in Evening and Weekend shifts, offering you the perfect work-life balance.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle, including evenings and weekends.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Clear paths for internal promotion and professional development.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution.
- Resolve customer complaints, issues, and concerns in a professional and empathetic manner.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify and escalate complex issues to the appropriate team or supervisor.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction scores.
- Maintain a deep knowledge of company products, services, and policies to provide accurate information.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Previous customer service experience in a call center or retail environment is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively during shifts.
- Must be available to work evenings and weekends as required.