Job Description
Join a Dynamic Team in Kansas City, MO
We are looking for driven individuals to join our support team. If you thrive in a fast-paced environment and are seeking flexible scheduling, this is the perfect opportunity for you. We offer a competitive benefits package and a collaborative culture that values your contribution.
Why Apply?
- Flexible Scheduling: Choose from a variety of Evening and Weekend shifts to fit your lifestyle.
- Growth Opportunities: Clear career progression paths from Entry Level to Management.
- Modern Work Environment: Work in our state-of-the-art facility in the heart of Kansas City.
Job Summary
We are seeking a dedicated Customer Service Representative to provide exceptional support to our clients. You will be the first point of contact, resolving technical inquiries and ensuring high customer satisfaction. This role is ideal for those looking for part-time or full-time employment with shift flexibility.
Responsibilities
- Handle High-Volume Inquiries: Respond to customer emails and phone calls regarding technical issues and account management.
- Resolve Technical Problems: Troubleshoot software and hardware issues using established protocols and escalate complex cases when necessary.
- Manage Tickets: Accurately log and track all customer interactions using our CRM software.
- Ensure Compliance: Adhere to company policies, service level agreements (SLAs), and quality assurance standards.
- Collaborate: Work closely with the IT and Sales teams to improve overall service delivery.
- Shift Management: Successfully manage assigned evening or weekend shifts with a focus on punctuality and professionalism.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service or technical support experience is a plus.
- Availability: Must be available to work evenings (4 PM - 12 AM) and weekends.
- Skills: Strong computer literacy, typing speed of 40+ WPM, and proficiency with MS Office Suite.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Ability to think critically and resolve issues efficiently under pressure.