Job Description
Join Sacramento Healthcare Solutions as a Customer Service Representative and become the heart of our patient experience team. We're seeking compassionate professionals to deliver exceptional service while supporting our growing healthcare network. This flexible part-time role offers competitive pay, remote work options, and the opportunity to make a tangible impact in our community.
Our ideal candidates thrive in fast-paced environments and are committed to providing empathetic, accurate information to patients and families. You'll work alongside dedicated healthcare professionals while enjoying a supportive culture that values work-life balance.
Responsibilities
- Respond to patient inquiries via phone, email, and secure messaging
- Schedule appointments and manage patient records using our HIPAA-compliant system
- Resolve billing questions and insurance verification issues
- Collaborate with clinical teams to coordinate patient care
- Maintain detailed documentation of all interactions
- Identify opportunities to improve patient satisfaction workflows
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in healthcare or related field
- Proficiency with electronic health records (EHR) systems
- Exceptional communication and conflict resolution skills
- Ability to work 20-30 hours per week with flexible scheduling
- Strong attention to detail and problem-solving abilities
- Basic knowledge of medical terminology