Job Description
Join Phoenix's premier customer service team! We're seeking dynamic individuals to deliver exceptional experiences for our growing client base. Whether you're looking for full-time career growth or part-time flexibility, Phoenix Solutions Group offers competitive pay, comprehensive training, and a supportive environment. Enjoy modern amenities, performance bonuses, and opportunities for advancement in our downtown Phoenix hub. Apply today to become part of our award-winning service culture!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with tech and sales teams to escalate complex cases
- Meet/exceed monthly KPIs: CSAT >90%, resolution time <8 min
- Participate in quarterly product knowledge workshops
- Identify process improvements to enhance customer journeys
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM tools (Salesforce/Zendesk)
- Type 45+ WPM with 98% accuracy
- Strong conflict resolution and active listening skills
- Flexibility to work evenings/weekends (part-time roles available)
- Valid Arizona driver's license for occasional off-site meetings