Job Description
Join our dynamic team in Wichita as a Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional experiences while supporting our growing customer base. Enjoy flexible scheduling options including part-time and full-time roles with competitive benefits and career growth opportunities. Apply today and start making a difference in your community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM tools and problem-solving frameworks
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service processes
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- Positive attitude with solution-oriented mindset