Job Description
Join Louisville Business Solutions and become part of our award-winning customer service team! We're seeking dynamic professionals to deliver exceptional experiences for our clients. Enjoy flexible scheduling options including part-time and full-time roles with competitive compensation. Our modern downtown office offers collaborative workspaces, comprehensive training, and growth opportunities within a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team members to improve service processes
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with exceptional interpersonal abilities
- Valid work authorization in the United States