Job Description
Join our award-winning team at Innovate Solutions Group as a Customer Experience Specialist in Fort Worth! We're seeking a passionate individual to elevate our client interactions while advancing your career in a dynamic environment. This role offers hybrid flexibility (3 days in-office/2 remote) with comprehensive benefits and growth opportunities. Perfect for candidates seeking full-time stability with modern workplace perks.
Responsibilities
- Deliver exceptional customer support across multiple channels (phone, email, chat)
- Resolve complex technical and billing inquiries with empathy and efficiency
- Collaborate with cross-functional teams to improve service processes
- Maintain detailed customer interaction records in CRM systems
- Analyze feedback trends to identify service enhancement opportunities
- Train new team members on product knowledge and service protocols
- Support weekend rotational shifts as part of team coverage
Qualifications
- Minimum 2 years customer service experience in fast-paced environments
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Ability to multitask while maintaining attention to detail
- Flexibility to work evenings/weekends (1-2 shifts/month)
- Associate degree or equivalent combination of education/experience