Job Description
Join our award-winning customer experience team in the heart of Dallas! We're seeking passionate individuals to deliver exceptional service while enjoying flexible scheduling. This hybrid role combines remote collaboration with our vibrant downtown office culture. You'll gain valuable experience in client relationship management while contributing to our mission of redefining service excellence.
What We Offer:
- Competitive hourly pay with performance incentives
- Flexible scheduling (20-30 hours/week)
- Comprehensive training program
- Health benefits for part-time employees
- Professional development opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Maintain detailed client interaction records in CRM system
- Collaborate with technical team to resolve complex escalations
- Identify upsell opportunities and contribute to revenue goals
- Participate in weekly performance review sessions
- Support seasonal projects and company initiatives
Qualifications
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM software
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Problem-solving mindset with attention to detail
- Flexible availability including weekend shifts
- High school diploma or equivalent required
- Bilingual (English/Spanish) a plus