Job Description
Are you a student looking for a flexible weekend job in New York City?
We are seeking motivated and energetic individuals to join our growing support team. This is an immediate hire opportunity perfect for students balancing coursework with work. You will play a crucial role in delivering exceptional service to our clients while enjoying a competitive hourly wage.
Why Join Us?
- Student-Friendly Schedule: Primarily weekend shifts with flexible hours.
- Immediate Start: Onboarding begins this week.
- Competitive Pay: Earn $18.00 - $24.00 per hour depending on experience.
- Growth Opportunities: Potential for full-time roles and career advancement.
Responsibilities
- Provide high-quality technical support and customer service via phone, email, and chat.
- Assist customers with troubleshooting software and hardware issues.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with the team to identify trends and improve service processes.
- Maintain a professional and positive attitude during high-volume periods.
- Adhere to company policies and data security protocols.
Qualifications
- Must be at least 18 years of age.
- Currently enrolled in a High School, College, or University program (Students Welcome).
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work weekends (Saturday & Sunday) and some evenings.
- Reliable internet connection and a quiet workspace.