Job Description
We are seeking a dedicated Weekend Part-Time Customer Support Specialist to join our expanding team in London. If you are looking for a flexible schedule that allows you to enjoy your weekdays while earning a competitive income, this is the perfect role for you. At PrimeTech, we value reliability, communication, and a customer-first approach.
As part of our support team, you will be the first point of contact for our clients, ensuring they receive top-tier assistance during our busy weekend periods. This position offers the ideal balance of professional growth and work-life balance.
Responsibilities
- Handle a high volume of inbound customer inquiries via phone and email with professionalism and empathy.
- Resolve customer issues and complaints efficiently, escalating complex cases to the senior team when necessary.
- Maintain accurate and up-to-date records of all customer interactions within our CRM system.
- Provide detailed product information and guidance to new and existing clients.
- Collaborate with the weekday operations team to ensure seamless service delivery across all shifts.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- Previous experience in customer service, retail, or support roles is preferred.
- Strong verbal and written communication skills in English.
- Availability to work weekends, specifically Saturdays and Sundays.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- A reliable internet connection and a quiet workspace are required.
- Ability to work independently and manage time effectively.