Job Description
Apex Digital Systems is urgently hiring a Weekend IT Support Specialist to join our growing team in San Antonio, TX. We are looking for motivated technical professionals who want to make a significant impact while enjoying a flexible schedule that fits around your personal life.
In this role, you will be the first point of contact for technical troubleshooting and support during our high-traffic weekend operations. We value accuracy, efficiency, and a proactive approach to problem-solving. Join us and enjoy a competitive hourly rate, a modern work culture, and the opportunity to expand your technical expertise with cutting-edge tools.
Responsibilities
- Provide tier-one technical support and troubleshooting for hardware and software issues.
- Assist in the setup, configuration, and maintenance of office workstations and peripherals.
- Monitor network performance and respond to urgent IT tickets within established service level agreements.
- Collaborate with the core IT team to resolve complex technical challenges efficiently.
- Maintain accurate and up-to-date documentation of all support tickets and system configurations.
- Ensure data security and compliance with company policies during all shifts.
- Perform regular backups and system updates as scheduled.
Qualifications
- High school diploma or equivalent; technical certification (CompTIA A+) is a strong plus.
- Basic understanding of computer hardware, operating systems (Windows & macOS), and networking concepts.
- Strong problem-solving skills with the ability to diagnose issues quickly.
- Excellent verbal and written communication skills to interact with diverse internal teams.
- Ability to lift and carry equipment weighing up to 25 lbs and stand for extended periods.
- Reliable transportation is required for on-site support tasks.
- Must be available to work weekends (Saturday and Sunday).