Job Description
We are seeking a highly motivated Evening Part-Time Technical Support Specialist to join our dynamic team in Austin, TX. This is an excellent opportunity for individuals looking for a flexible schedule without sacrificing career growth. If you have a knack for technology and a passion for helping others, we want to hear from you.
In this role, you will provide critical technical assistance to our clients during our peak evening hours, ensuring seamless operations and high customer satisfaction. You will work in a collaborative environment that values professional development and work-life balance.
Responsibilities
- Provide top-tier technical support via phone, email, and remote desktop tools during evening shifts.
- Diagnose, troubleshoot, and resolve hardware and software issues for end-users.
- Document all technical interactions and resolutions in our ticketing system.
- Guide clients through software installations, updates, and security configurations.
- Maintain a positive and professional demeanor when handling difficult or frustrated customers.
- Collaborate with the IT team to escalate complex issues and improve processes.
- Ensure compliance with company security protocols and data privacy standards.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
- Minimum of 1 year of experience in technical support or customer service.
- Strong problem-solving skills with the ability to think critically under pressure.
- Availability to work evenings (e.g., 4:00 PM - 12:00 AM) with a flexible schedule.
- Excellent verbal and written communication skills.
- Basic understanding of operating systems (Windows, macOS) and networking concepts.