Job Description
Are you a tech-savvy student or looking to kickstart your career in the IT industry? Nexus Digital Solutions is looking for a motivated Part-Time Entry Level Tech Support Specialist to join our dynamic team in Austin, Texas.
As a Support Specialist, you will be the face of our company, assisting clients with technical issues, troubleshooting software, and ensuring our digital platforms run smoothly. We prioritize hiring now for individuals who are eager to learn and grow.
Why Join Us?
- Flexible hours perfect for students or those seeking work-life balance.
- On-the-job training and mentorship from senior engineers.
- Modern office environment with a collaborative culture.
- Opportunity for full-time conversion after probation.
If you are ready to take the first step in your IT career, apply today!
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist customers with navigating our web-based platforms and answering inquiries via chat and email.
- Document technical issues and resolutions in our ticketing system (Zendesk/Jira).
- Collaborate with the engineering team to identify recurring bugs and improve user experience.
- Stay updated on the latest technology trends to provide accurate solutions to clients.
- Perform routine system maintenance and updates under supervision.
Qualifications
- Currently enrolled in a college or university program (Associate’s or Bachelor’s degree preferred).
- Basic understanding of computer hardware, operating systems (Windows/Mac), and peripherals.
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Must be available to work part-time (e.g., 20-25 hours per week) with some evening availability.
- Self-motivated with a proactive attitude towards problem-solving.
- Proficiency in Microsoft Office Suite and remote collaboration tools.