Job Description
Are you a tech-savvy problem solver looking for a schedule that works for you?
Nexus Innovations is seeking a dedicated Part-Time Technical Support Specialist to join our Columbus, Ohio team. In this role, you will play a critical role in maintaining our enterprise service levels by providing expert support during high-demand evening and weekend shifts. We offer a competitive rate, modern equipment, and a culture that prioritizes work-life balance.
Why You'll Love It Here:
- Flexible Schedule: Secure your evening and weekend availability with a stable, recurring schedule.
- Premium Benefits: Health, dental, and vision insurance available for part-time employees.
- Modern Environment: Collaborative office space in the heart of Downtown Columbus with hybrid flexibility.
Responsibilities
- Troubleshooting: Diagnose and resolve complex hardware, software, and network connectivity issues for enterprise clients.
- Incident Management: Utilize ticketing systems (Zendesk/Jira) to log, prioritize, and resolve support tickets within SLA targets.
- Client Interaction: Provide exceptional technical guidance and empathy to end-users via phone and remote desktop sessions.
- Documentation: Maintain accurate knowledge base articles to reduce support volume and empower users.
- Escalation: Identify complex issues and seamlessly route them to Level 2 or 3 engineering teams.
Qualifications
- Experience: 1-2 years of technical support, help desk, or customer service experience.
- Technical Skills: Proficiency in Windows, macOS, and common office software (Microsoft 365, Google Workspace).
- Communication: Superior verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Availability: Must be available to work rotating evening shifts (e.g., 4:00 PM - 12:00 AM) and weekends.
- Education: Associate degree in Computer Science or related field, or equivalent military technical experience.