Job Description
Are you looking for a flexible schedule that fits your lifestyle? Apex Support Solutions is seeking a dedicated Customer Support Specialist to join our dynamic team in Milwaukee. We offer competitive pay, comprehensive benefits, and a supportive work environment perfect for students, parents, or anyone seeking a healthy work-life balance.
In this role, you will be the face of our brand, ensuring our clients receive top-tier assistance during our peak evening and weekend hours. If you have excellent communication skills and a passion for problem-solving, we want to hear from you.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during evening and weekend shifts.
- Resolve technical issues and provide accurate, empathetic solutions to end-users.
- Maintain detailed and accurate records of all customer interactions and case statuses.
- Collaborate with the on-site team to ensure seamless service continuity during off-hours.
- Identify trends in customer feedback and suggest improvements to our service protocols.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Business or Technology preferred.
- Previous experience in customer service or technical support is a plus.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Strong problem-solving skills and the ability to think on your feet.
- Proficient with Microsoft Office Suite and CRM software.