Job Description
Join our dynamic team at Innovate Denver Solutions as a Part-Time Customer Success Specialist! We're seeking enthusiastic professionals who thrive in flexible environments while delivering exceptional experiences. This remote-friendly role offers 20-25 hours/week with schedule adaptability for students, parents, or career changers. Enjoy competitive pay, comprehensive training, and opportunities for growth in Denver's thriving tech scene. Perfect for those seeking work-life balance without compromising impact.
What We Offer:
- Flexible scheduling (evenings/weekends available)
- Hybrid work model (3 days remote/2 days downtown Denver)
- Competitive hourly rate + performance bonuses
- Professional development stipend
- Collaborative startup culture with modern perks
Responsibilities
- Deliver personalized support to 50+ daily customers via chat/email/phone
- Resolve technical issues with CRM and productivity tools
- Proactively identify upsell opportunities for premium services
- Document interactions in Salesforce with precision
- Collaborate with product team to improve user experience
- Maintain 95% customer satisfaction score
- Participate in bi-weekly strategy workshops
Qualifications
- High school diploma (Bachelor's preferred)
- 1+ years customer service or tech support experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available 20+ hours/week with schedule flexibility
- Authorized to work in the United States