Job Description
Join MetroConnect Solutions, a dynamic tech firm revolutionizing urban living! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional support to our diverse client base. Perfect for students seeking flexible hours and real-world experience. Enjoy competitive pay, comprehensive training, and a vibrant team environment. Apply today and launch your career in the heart of New York!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product-related concerns
- Process orders, returns, and service requests accurately
- Document interactions in CRM system and maintain detailed records
- Collaborate with technical team to escalate complex issues
- Contribute to process improvement initiatives
- Maintain up-to-date knowledge of company products and services
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication and interpersonal skills
- Basic proficiency with CRM software and Microsoft Office
- Ability to multitask in a fast-paced environment
- Customer service experience preferred but not required
- Flexible availability including evenings and weekends
- Problem-solving mindset and attention to detail
- Authorized to work in the United States