Job Description
Join FlexCare Solutions and transform your evenings into rewarding part-time work! We're seeking motivated Evening Customer Service Specialists in Charlotte, NC, with flexible schedules and weekly pay. Perfect for students, parents, or anyone seeking work-life balance. Enjoy a supportive team environment, comprehensive training, and opportunities for growth. If you thrive in dynamic settings and value reliable income, this is your ideal opportunity.
Responsibilities
- Deliver exceptional customer service via phone and digital channels during evening hours (4 PM - 10 PM)
- Resolve inquiries efficiently while maintaining high satisfaction standards
- Process transactions and update customer records accurately
- Collaborate with day-shift teams for seamless service continuity
- Adhere to company protocols and compliance standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong verbal communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexibility to work evenings and weekends as needed
- Basic proficiency with CRM software and Microsoft Office
- Reliable transportation and consistent attendance