Job Description
Join Milwaukee Community Services as a Customer Service Specialist and enjoy the flexibility of an evening part-time schedule! We're seeking empathetic professionals to deliver exceptional support to our diverse community clients. This role offers competitive pay, training opportunities, and a supportive team environment designed to help you thrive while maintaining work-life balance. Perfect for students, parents, or anyone seeking evening hours with weekends off.
What We Offer:
- Competitive hourly pay with weekly direct deposit
- Comprehensive paid training program
- Flexible scheduling between 4 PM - 10 PM
- Health benefits eligibility for part-time employees
- Opportunities for advancement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve client concerns with empathy and efficiency
- Update and maintain accurate client records in CRM systems
- Collaborate with support teams to resolve complex issues
- Process transactions and ensure data accuracy
- Contribute to continuous improvement initiatives
- Uphold strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong written and verbal communication skills
- Ability to multitask in fast-paced environments
- Proficiency with MS Office and CRM software
- Flexible schedule availability (evenings required)
- Valid Wisconsin driver's license (if field visits needed)