Job Description
Join our dynamic team as an Evening Customer Service Associate at CityConnect Services! We're seeking friendly, adaptable professionals to provide exceptional support during our peak evening hours. This flexible part-time role offers the perfect work-life balance while making a real impact on our community. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat during evening hours (4 PM - 11 PM)
- Resolve customer inquiries, complaints, and technical issues with empathy and efficiency
- Process transactions, orders, and returns while maintaining accuracy
- Collaborate with day-team to ensure seamless customer experience
- Document interactions and maintain detailed customer records
- Adhere to company policies and security protocols
- Identify opportunities for service improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or retail experience
- Strong verbal/written communication skills
- Proficient with CRM systems and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Flexible schedule availability (evenings/weekends)
- Problem-solving mindset with attention to detail
- Positive attitude and team-oriented approach