Job Description
Join our dynamic team immediately as a Part-Time Customer Service Specialist in Raleigh, NC! We're urgently seeking motivated individuals with flexible schedules to deliver exceptional client experiences. This role offers the perfect blend of remote and on-site work, allowing you to maintain work-life balance while making an impact. No experience? No problem—we provide comprehensive training. Start earning tomorrow in a supportive, growth-oriented environment. Apply now to secure your spot!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using troubleshooting protocols
- Update customer records in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet daily performance metrics (response time, resolution rate)
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Ability to work 20-25 hours/week with flexible scheduling (evenings/weekends)
- Basic proficiency with Microsoft Office and ticketing systems
- Customer service experience or relevant internship
- Reliable internet connection for remote work components