Job Description
Are you looking for a rewarding career with flexible hours? TechPortland Solutions is seeking a detail-oriented Weekend Customer Support Specialist to join our growing team in the heart of Portland. If you thrive in a fast-paced environment and enjoy helping people solve problems, this is the perfect opportunity for you. We offer a competitive hourly rate, a supportive culture, and the chance to make a real impact on our customers' experience.
Join us and be part of a team that values work-life balance and employee growth. Apply today to kickstart your career with a leading industry provider.
Responsibilities
- Provide exceptional customer service via email, phone, and live chat during weekend shifts.
- Resolve product inquiries and technical issues efficiently and accurately to ensure high satisfaction rates.
- Document customer interactions, feedback, and account changes in our CRM system.
- Collaborate with the support team and other departments to resolve complex customer issues.
- Maintain a high level of product knowledge to assist customers effectively and troubleshoot problems.
- Identify trends in customer feedback and suggest improvements to service protocols.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous customer service or technical support experience is a plus.
- Strong written and verbal communication skills with a focus on empathy.
- Availability to work weekends (Saturday and Sunday) as required, including occasional holidays.
- Proficiency with Microsoft Office Suite and basic computer skills.
- Ability to multitask and prioritize tasks in a dynamic environment.