Job Description
Are you a dedicated professional looking for a flexible schedule that works with your lifestyle? Apex Solutions Group is seeking a highly skilled Night Shift Customer Support Specialist to join our elite team in Wichita, KS.
We are looking for individuals who thrive in a quiet, focused environment and excel at solving complex problems. As a part-time night shift employee, you will play a crucial role in maintaining our high standards of customer satisfaction while enjoying the perks of working during off-peak hours.
Why Join Us?
- Competitive hourly wage of $18.00 - $22.00
- Flexible part-time schedule
- Modern, smoke-free facility
- Opportunities for growth within the company
Responsibilities
- Monitor and respond to customer inquiries via email, chat, and phone during the night shift.
- Diagnose and resolve technical issues and service requests efficiently.
- Document all interactions and resolutions in our CRM system accurately.
- Collaborate with day-shift teams to ensure seamless continuity of service.
- Identify recurring issues and suggest improvements to our support protocols.
- Maintain a professional and positive demeanor during high-stress situations.
- Adhere to all company policies and safety regulations.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer support or technical help desk experience is a plus.
- Must be available to work nights (typically 10:00 PM - 6:00 AM).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Basic computer literacy and proficiency with office software.
- Must be a reliable team player with a positive attitude.