Job Description
Are you seeking a flexible career opportunity in the heart of Silicon Valley? We are currently hiring a Part-Time Night Shift Customer Support Specialist to provide exceptional service to our clients. Join a team that values work-life balance and offers the unique benefit of avoiding the morning commute. If you thrive in a quiet, focused environment and enjoy helping others, this role is for you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during night shifts.
- Resolve technical issues and escalate complex problems to senior support staff.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Assist with data entry and daily reporting tasks.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus.
- Must be available to work nights, weekends, and holidays.
- Strong written and verbal communication skills.
- Reliable internet connection and a quiet workspace.
- Basic computer proficiency and typing skills.