Job Description
Are you a night owl looking for a rewarding career in the heart of Portland? Nexus Support Solutions is seeking a dedicated and detail-oriented Part-Time Night Shift Customer Support Specialist to join our dynamic team.
We bridge the gap between our clients and their customers, ensuring seamless experiences around the clock. If you thrive in a fast-paced environment and enjoy solving complex problems with a calm, professional demeanor, this is the perfect opportunity for you. Work flexible hours during the night and enjoy a competitive salary while contributing to our mission of excellence.
Why Join Us?
- Flexible Schedule: Enjoy a healthy work-life balance with predictable night shift hours.
- Competitive Pay: Earn between $18.00 and $22.00 per hour depending on experience.
- Growth Opportunities: Clear pathways for advancement within our customer success department.
Don't let the time of day stop you from pursuing your career goals. We are looking for local talent in Portland, OR, to help us support our growing client base.
Responsibilities
- Provide exceptional technical and product support to clients via phone, email, and live chat during night shift hours.
- Diagnose and troubleshoot complex customer inquiries, escalating issues to senior staff when necessary.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with cross-functional teams to resolve product bugs and improve service protocols.
- Conduct quality assurance checks on support tickets to ensure high standards of service.
- Stay updated on product knowledge and industry trends to provide informed assistance.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1 year of experience in customer support, technical support, or a related field.
- Strong written and verbal communication skills with a focus on professionalism.
- Basic proficiency with computers, CRM software, and troubleshooting tools.
- Must be available to work nights (e.g., 10:00 PM – 6:00 AM) on a part-time basis.
- Reliable transportation is required for on-site meetings.