Job Description
Are you looking for a job that fits your schedule? Apex Support Solutions is currently hiring dedicated Customer Service Representatives for our Phoenix, Arizona location. We specialize in providing top-tier support to our clients and are looking for individuals who thrive in a fast-paced environment. If you are seeking Weekend Part-Time or Evening Shift opportunities, this is the perfect role for you.
We offer a competitive wage, flexible scheduling, and a supportive team culture. Join us and take control of your work-life balance today.
We offer a competitive wage, flexible scheduling, and a supportive team culture. Join us and take control of your work-life balance today.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Resolve customer complaints and issues efficiently while maintaining a professional and empathetic demeanor.
- Process orders, returns, and exchanges accurately using our CRM software.
- Collaborate with team leads to ensure operational efficiency during peak weekend and evening hours.
- Maintain up-to-date knowledge of company products and policies to provide accurate information.
- Document all customer interactions and resolutions in the internal database.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, retail, or call center environments is a plus.
- Ability to work flexible hours, including weekends and evenings.
- Strong computer literacy and typing skills (35+ WPM).
- Excellent verbal and written communication skills.
- Proven ability to problem-solve and work independently.