Job Description
Join a dynamic team in the heart of San Francisco! SF Digital Solutions is looking for a Weekend Customer Support Specialist to join us immediately. We pride ourselves on delivering top-tier service and are seeking individuals who are ready to hit the ground running.
In this role, you will be the face of our brand during our busy weekend operations. You will handle inquiries, resolve technical issues, and ensure our clients have a seamless experience. This is a fantastic opportunity for those seeking flexible weekend work with competitive pay and a supportive environment.
Responsibilities
- Deliver high-quality technical support and customer service via chat, email, and phone during weekend shifts.
- Diagnose and troubleshoot software and hardware issues for a diverse client base.
- Manage and resolve incoming support tickets within established Service Level Agreements (SLAs).
- Collaborate with the support team to identify trends and improve documentation.
- Maintain a positive and professional demeanor in all client interactions.
- Conduct quality assurance checks on support activities to ensure accuracy.
- Assist in onboarding new team members during weekend training sessions.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer support or technical assistance is highly desirable.
- Must be available to work Saturdays and Sundays (10am - 6pm PST).
- Reliable high-speed internet connection and a quiet home office setup.
- Strong written and verbal communication skills in English.
- Proficiency with CRM tools and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to troubleshoot common technical problems and adapt to new software quickly.