Job Description
Are you looking for a rewarding weekend part-time job in Omaha, NE?
Horizon Support Solutions is seeking a dedicated Customer Success Specialist to join our elite remote team. We value flexibility, work-life balance, and professional growth. If you have a knack for problem-solving and a passion for helping others, we want to hear from you.
As a Weekend Specialist, you will be the face of our brand for our weekend audience, ensuring they have a seamless and positive experience with our digital products.
Responsibilities
- Manage a high volume of customer inquiries via email and chat during peak weekend hours.
- Resolve technical issues and troubleshoot customer accounts efficiently.
- Document interactions in our CRM system with high attention to detail.
- Collaborate with the Product team to provide feedback on user experience.
- Maintain a high rating and positive sentiment in customer reviews.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (Salesforce, Zendesk).
- Ability to work independently and manage time effectively during weekend shifts.
- Previous customer service experience is a plus but not required.