Job Description
We are seeking an enthusiastic and dedicated Part-Time Support Associate to join our rapidly growing team. This is an urgent hiring opportunity for individuals looking for flexible work in London. You will play a crucial role in ensuring our clients receive top-tier service and support.
Why Join Us?
- Competitive hourly rates (£12 - £15).
- Flexible working hours to suit your lifestyle.
- Opportunity for immediate start and career growth.
- Supportive and inclusive work environment.
Responsibilities
- Handle incoming customer inquiries via email, chat, and phone with a focus on speed and accuracy.
- Resolve technical issues and troubleshoot basic software problems for end-users.
- Document all interactions and resolutions in our CRM system.
- Collaborate with the wider team to identify recurring issues and suggest improvements.
- Provide clear and concise information to clients regarding products and services.
- Assist with administrative tasks and data entry as required.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or support is highly preferred.
- Strong written and verbal communication skills in English.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively.
- Reliable internet connection and computer access (for remote options).