Job Description
Immediate opportunity in Charlotte! Join our dynamic team as a Part-Time Customer Service Specialist. We're urgently hiring motivated individuals to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive pay, and a collaborative work environment. Perfect for students or professionals seeking supplemental income with growth potential.
Why join us? • Comprehensive training provided • Health benefits available • Career advancement opportunities • Paid time off • Modern downtown office with free parking
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and chat
- Resolve technical issues and process orders efficiently
- Update CRM systems with accurate client information
- Collaborate with sales team to identify upsell opportunities
- Maintain 95% customer satisfaction rate
- Participate in weekly team training sessions
- Support marketing campaigns with customer outreach
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong attention to detail and multitasking ability
- Positive attitude under pressure
- Basic technical troubleshooting knowledge