Job Description
Immediate opening for a dynamic Part-Time Customer Service Representative in Tampa, FL! Join our award-winning team and deliver exceptional experiences to our growing client base. This urgent hire position offers flexible hours and competitive compensation in a supportive, fast-paced environment.
We're seeking a passionate individual with strong communication skills to handle inbound inquiries, resolve issues efficiently, and maintain customer satisfaction. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues through troubleshooting and solution-oriented approaches
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with internal teams to escalate complex issues and ensure timely resolution
- Identify opportunities to improve customer experience and process efficiency
- Meet and exceed performance metrics for call handling and satisfaction scores
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center or retail environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Ability to multitask in a fast-paced setting while maintaining composure
- Strong problem-solving skills with attention to detail
- Availability to work evenings/weekends (20-25 hours/week)