Job Description
Join Nashville Connect Solutions as a Part-Time Customer Service Specialist and enjoy the flexibility of weekly pay! We're seeking energetic individuals to deliver exceptional client experiences while maintaining a healthy work-life balance. This role offers immediate start dates and competitive hourly rates with consistent scheduling. Perfect for students, gig workers, or anyone seeking supplemental income with minimal weekend requirements. Our modern downtown office provides a collaborative environment with free parking and growth opportunities for high performers.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve account issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with team to optimize service workflows
- Meet/exceed weekly performance metrics for resolution time
- Participate in bi-weekly training sessions
- Maintain detailed knowledge of product offerings
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service experience preferred
- Proficient in CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work 20-25 hours/week (flexible scheduling)
- Strong problem-solving abilities under pressure
- Reliable transportation to downtown location
- Positive attitude and team-oriented mindset