Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Specialist and enjoy the flexibility of weekly pay! We're seeking energetic professionals to deliver exceptional support to our growing client base in North Carolina. This 25-hour/week position offers competitive compensation and a supportive environment where your contributions are recognized immediately. Perfect for students, parents, or anyone seeking work-life balance without compromising on income.
Our ideal candidate thrives in fast-paced settings, possesses strong communication skills, and values customer satisfaction above all. Training provided for all tools and systems. Apply today to start earning weekly pay and build valuable experience in customer service!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems and established protocols
- Process orders, returns, and exchanges accurately while maintaining transaction records
- Collaborate with sales and support teams to ensure seamless customer experiences
- Update customer information and document all interactions in Salesforce
- Meet weekly performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail or call center environment
- Proficient with Microsoft Office Suite and CRM platforms (Salesforce knowledge a plus)
- Exceptional verbal/written communication and active listening abilities
- Strong problem-solving skills with attention to detail
- Ability to work independently while collaborating in team settings
- Flexible availability including evenings and weekends as needed
- Reliable transportation to our Raleigh office location