Job Description
Join our dynamic team at TechFlow Solutions Inc. as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support to our growing client base in San Jose. Enjoy flexible hours, competitive compensation, and a collaborative environment where your contributions make an immediate impact. Immediate start available!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support for software solutions
- Document interactions in CRM system with precision and attention to detail
- Collaborate with technical teams to escalate complex customer concerns
- Maintain 95% customer satisfaction score through empathetic communication
- Support weekend and evening shifts based on business needs
Qualifications
- 1+ years of customer service or technical support experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills in English
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Flexible availability including weekends