Job Description
Join our dynamic team at Southwest Solutions Group as we urgently seek a Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base. This flexible position offers competitive compensation and immediate start opportunities. You'll be the frontline of our operations, ensuring seamless communication and problem-solving for our Tucson community. Apply today and become part of a company that values your contributions and offers growth potential!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing concerns, service issues, and technical support escalations
- Update and maintain accurate customer records in CRM systems
- Collaborate with internal teams to ensure timely issue resolution
- Process transactions and assist with account modifications
- Identify upsell opportunities based on customer needs
- Participate in weekly training sessions to enhance service skills
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Strong typing skills (40+ WPM) and basic MS Office proficiency
- Bi-lingual (English/Spanish) candidates strongly encouraged to apply