Job Description
Immediate opportunity for dynamic individuals! Express Solutions UK is urgently hiring Part-Time Customer Service Representatives to join our vibrant team in London. This role offers flexible hours and competitive pay, perfect for students or professionals seeking supplemental income. Be the first point of contact for our valued clients, delivering exceptional service while growing your career in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve complaints with empathy and efficiency
- Update customer databases with accurate information
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics and quality standards
- Process transactions and assist with basic account management
- Participate in ongoing training to enhance product knowledge
Qualifications
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and CRM systems
- Flexible availability including weekends/evenings
- Positive attitude and resilience under pressure
- Attention to detail and accuracy in documentation
- Right to work in the UK required