Job Description
We are looking for a dedicated and enthusiastic Part-Time Customer Support Specialist to join our growing team in Baltimore, MD. Due to our rapid expansion, we are currently conducting urgent hiring to meet the high demand for our services. This is a fantastic opportunity for individuals seeking flexible working hours while contributing to a dynamic and innovative environment.
Why Join Us?
- Flexible part-time schedule (20-30 hours per week).
- Competitive pay rate of $18.00 - $24.00/hr.
- Opportunity for growth within the company.
- Modern, remote-first work culture.
If you are a problem-solver with excellent communication skills, we want to hear from you immediately.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve technical issues and troubleshoot product-related problems for clients.
- Update and maintain accurate customer records in the CRM database.
- Collaborate with the sales team to ensure a seamless customer journey.
- Identify and escalate complex issues to the senior support team.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, sales, or technical support is preferred.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work independently in a remote setting with minimal supervision.